Frequently asked questions
What is your return policy?
Do you offer International Shipping?
We do offer international shipping. Shipping rates is determined by your zipcode. For assistance, email firstname.lastname@example.org.
How often do you restock?
ZIVA Essentials items will always be in stock - we hope that these items will be added to your daily routine. However, once a jewelry style is sold out, it may not be restocked. We want to keep our pieces as unique as possible.
How much is shipping?
Free U.S. shipping over $50+
How long does it take for my order to be shipped?
Once an order is placed, processing takes 2-3 business days to ship. Due to COVID-19, there may be a slight delay with carriers.
Do you offer RUSH Shipping?
We do not offer RUSH shipping at the moment due to COVID-19 and the uncertainty with carriers.
Can I apply a promotion code to an order I already placed?
Unfortunately, we cannot apply promotion codes to any orders once an order has been placed.