FAQ

Question 1

What is your return policy?

Answer

Earrings cannot be exchanged or refunded due to hygiene regulations so please choose carefully. For ZIVA Essentail products (candles, sprays and teas) - all sales are FINAL. Return or Exchange Faulty Goods: If your goods arrive faulty or damaged, we are more than happy to offer an exchange on unworn and faulty items. You MUST let us know within 3 days from receiving the package. Email us at: cs@zivaus.com We are NOT responsible for lost packages and recommend you track your package. We do NOT refund the shipping cost on any returned orders – only the cost of the actual items returned will be refunded.

Question 2

Do you offer International Shipping?

Answer

We do offer internation shipping. Shipping rates is determined by your zipcode.

Question 3

How often do you restock?

Answer

ZIVA Essentials items will always be in stock - we hope that you can add these items to your daily routine. However, once a jewelry style is sold out, it may not be restocked. We want to keep our pieces as unique as possible.

Question 4

How much is shipping?

Answer

Free U.S. shipping over $50+ Standard Shipping: $7

Question 5

How long does it take for my order to be shipped?

Answer

Once an order is placed, processing takes 2-3 business days to ship. Due to COVID-19, there may be a slight delay with carriers.

Question 6

Do you offer RUSH Shipping?

Answer

We do not offer RUSH shipping at the moment due to COVID-19 and the uncertainty with carriers.

Question 7

Can I apply a promotion code to an order I already placed?

Answer

Unfortunately, we cannot apply promotion codes to any orders once an order has been placed.

FAQ