FAQ

Question 1

What is your return policy?

Answer

Earrings cannot be exchanged or refunded due to hygiene regulations so please choose carefully. Return or Exchange Faulty Goods: If your goods arrive faulty or damaged, we are more than happy to offer a full refund or exchange on unworn and faulty items. You MUST let us know within 3 days from receiving the package. Email us at: support@zivaus.com We are NOT responsible for lost packages and recommend you track your package. We do NOT refund the shipping cost on any returned orders – only the cost of the actual items returned will be refunded.

Question 2

Do you offer International Shipping?

Answer

Unfortunately, we do not offer international shipping at the moment. However, this is something that we are working on.

Question 3

How often do you restock?

Answer

We only restock certain collections. It is vital to purchase it when you see it. Once a style is sold out, it may not be restocked. We want to keep our pieces as unique as possible.

Question 4

How much is shipping?

Answer

Free U.S. shipping over $30+ Standard Shipping: $4

Question 5

How long does it take for my order to be shipped?

Answer

Once an order is placed, processing takes 2-3 business days to ship.

Question 6

Do you offer RUSH Shipping?

Answer

We do offer RUSH Shipping (2 day- guarantee) for $25! Please email support@zivaus.com for inquiry.

Question 7

Can I apply a promotion code to an order I already placed?

Answer

Unfortunately, we cannot apply promotion codes to any orders that have already been placed.